As I think back on a recent disagreement that I have
experienced two strategies that might help me resolve this disagreement would
be “Seek first to understand, then to be understood” (Billikopf, 2009, p.3). By
using this technique presented in Conflict management skills by Gregorio
Billikopf (2009) people may be agreeable to hear what we have to say in a
conflict or disagreement if we are prepared to hear what they have to say in
first. The second strategy I would use comes from using the techniques of nonviolent
communication. In using this technique, I would be able to focus on listening
to the other persons needs and expressing what I need.
Billikopf, G. (2009, August). Conflict management skills.
Retrieved from http://cnr.berkeley.edu/ucce50/ag-labor/7labor/13.htm.
Tiffany
ReplyDeleteI can only imagine how many conflict are blown out of order because of poor communication. It is very important that we are very clear on both sides of an issue before we continue to engage in conflict. Sometimes getting a clear understanding of what the other person is upset about is enough to end a conflict.